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In Fintech as it might be in other areas, an incident - a small stopped working service, even in the midnight or any downtime of any services, is defined big fire in a big city or megapolis. Imagine that thousands of people can’t proceed their operations, can’t pay for electricity or transfer money to pharmacy to buy needed pills 💊 That’s why, should be set an incident response team armed and ready to go 🚒🧑🚒 — before an actual incident needs responding to. Incident response is sort of like a fire drill for the IT team and the team is as firemen👨🚒 When the worst-case scenario becomes reality, it’s essential to have the right plan in place, the right people on the job, and the right tools. Otherwise the whole city can be dead❤️🔥 So don’t kill people, build incident response team and minimise the fire 🔥