Post #188

Messaging is tried and true. Conversational UI continues to develop rapidly, and I see designers are generating more & more good ideas in that field, that are more flexible, elegant, and context-specific. Nevertheless, we’re still very early. It’s like an iPhone 10 years ago. With no third-party apps, no App Store, but with horrible reviews from some well-known industry experts. That’s why every masterpiece here matters. And that’s the original goal behind this channel — to bring you those masterpieces. And I have one more for you today. Guys from Pullstring recently wrote a real thing on conversational design (as always). It covers some real pains in conversational design and gives you great advices how to deal with them. Like, for example, engaging language. Do we need to engage users? Or it is only industry specific? Does it sound any good? 100% yes. “Engaging language makes the communication of necessary information (e.g. confirming shipping details, articulating product differences, capturing user information), which could be quite dry, more enjoyable. Users are not only more likely to stay engaged if they’re enjoying themselves, they’re more likely to return to the bot a second, third, fourth, fiftieth time.” Make sure you note all the tips, it’s a golden chest. https://www.pullstring.com/blog/utility-and-delight