Post #328

Google’s Chatbase is finally launching to public! Most of you have probably heard or already used chatbot analytics service by Google called Chatbase. But I personally spent about a month waiting for my request approval before I get access to it. Now these problems are gone and the platform is open and free for everyone. The idea behind Chatbase’s cloud service is to offer tools to more easily analyze and optimize chatbots. This includes giving bot builders the ability to understand what works to increase customer conversions, improve the bot’s accuracy, and create a better user experience. The system today integrates with any voice or text messaging platform, Google says, including Facebook, Kik, Viber, Slack, WhatsApp, WeChat, Alexa, Cortana, Allo, Line, Skype, Twitter, and more. Beyond bot analytics, the tool leverages Google’s machine learning capabilities to figure out what sort of problems could be affecting the bot. https://techcrunch.com/2017/11/16/googles-chatbot-analytics-platform-chatbase-launches-to-public/