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One of the neighbors moved his meter base last fall and when they hooked him back up, they gave him a new meter. The power company has a new batch of meters that they are now issuing. The problem is that the new meter publishes Wh instead of kWh. He's a trucker, so he's not been home... he used 1.6kwh for the month. That number was reported to the power company as 16000kWh. He's out of town so much it is difficult for him to get to the power company when they are open but after 2 or 3 visits and them shutting off his power for non-payment, he finally got the clerk to recognize the differnce between Wh and kWh. When everything was straightened out, the clerk said "do you realize it's going to take *me* 2 weeks to straighten this out for all the other customers with new meters?" Now I'm wondering how people have been paying a bill that is 1000x higher than it should be and how THEY Haven't been shut off. The intellect of this clerk is *amazing*... uggghhhh.... I think the smart meter is smarter than the clerk. Similar story... about 16 years ago a dear friend in Germany died unexpectedly. So 3 years after his death, I was able to visit his widow and the two boys. My friend owned a house in Florida and she was trying to get it transfered to her name so she could sell it and the Clerk of Court wanted a death certificate. She had sent it many times and the clerk wanted "something in english". The certificate that was being provided to the office had a paragraph in French, German, Italian and then English and some additional languages. The clerk was only glancing at the first paragraph and said "I dont read french". Had to send her a picture of my friend's wife holding hte document pointing at the 4th paragraph and hte issue was resolved in one day. ugggghhhhh....