Post #32

MY APP WORKS IMPROPERLY. WHAT SHOULD I DO? If your app works improperly, do the following (and check after each step if app behavior was fixed): 0. Restart your device. Really: it solves most of unexplainable bugs. 1. Check if you use last version of app. • See last message on @plusmsgr channel to know which version is the last. • Tap here to see which is the version and build number of your app. • If your version is not the last one then update your app. 2. Check if you use stable version or beta one. • Tap here to see your build number (4 or 5 digits inside of brackets, e.g. 17430). • If last digit of build number is 0️⃣ or 1️⃣ (for example 17430 or 17431) then it is stable. • Otherwise (for example 17459) it is beta. If you use beta please do not complain: you have agreed to deal with buggy version when installed beta. 3. Clean chats cache. • Tap on "Reset chats". Do not be afraid to lose any data: all messages are stored on Telegram servers even after this action, it clears just chats cache. 4. Clean app cache and local database. • See details here. • Please note that Plus Messenger deletes all downloaded media from your device while cleaning the cache. If you need to keep some of them then feel free do save them to Download folder of your device before cache cleaning: tap near image to save image and use three dots button near video to save video. 5. Relogin to your account • Log out of your account (Settings > three dots button in top right corner > Log out). • Log in back. 6. If nothing helped then you can try to reinstall app. • Delete Plus Messenger from your device. • Download and install it back (links are here). ⚠️Attention! You will have to login into all your account after app reinstalling! Make sure you have all SIM cards with all accounts numbers (or have another sessions of your accounts on any other devices) and remember all 2 step verification passwords. 7. Files downloading issues If Plus Messenger downloads files too slow (slower than before) then check this: • Too old and slow device. • Cache oversize: https://t.me/plusmsgrfaq/24 • Slow connection to Telegram servers: https://t.me/plusmsgrfaq/19