В 2019 году Ситимобил пришёл в Петербург. Я тогда публично задал вопрос руководителю PR службы Ситимобила: зачем нужно восьмое приложение такси у меня в телефоне. Но ответ был супер невнятный, что-то в духе "Пусть будет". При этом такси уже тогда был высококонкуретным рынком, поделённым монополистами, а я тогда был самой что ни на есть целевой аудиторией: гик с деньгами и без личного автомобиля, живущий в огромном дождливом городе.
Несколько дней назад объявили о закрытии Ситимобила. Понятно, что триггером этого закрытия послужили известные события, но там в статьях упоминается, что бизнес работал в минус, владельцы просто закрывают убыточные направления.
Разумеется, эти события не связаны, а пиарщики не обязаны были мне отвечать. Однако, есть некоторые моменты, которые могут служить признаком хорошей или плохой работы процессов. На мой взгляд, ответ на вопрос "зачем ты нужен" должен быть у любого бизнеса прописан в его ядре и находиться в быстром доступе. Каким-то другим вопросам позволительно быть неоднозначными: например, почему услуга или товар стоит столько-то, а не дешевле/дороже. Ценовая политика вообще сложная штука, зависящая от кучи факторов.
Позже я убедился в том, что у сервиса проблемы: уже упоминал когда-то в этом блоге, как трижды подряд водители отменяли заказы, как в другой раз водитель посчитал цену низкой и отказался везти, и так далее.
В общем, я скучать не буду, прости, Ситимобил. Пойду заказывать Яндекс.
#life
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