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Изходен канал @clockstackwheels · Post #601 · 18.10

Лена у себя написала про беспомощную западную техноддержку. Я вам тоже о нескольких таких случаях из своей жизни рассказывал. Возможно, у вас ссылка не откроется, процитирую небольшой кусочек: «...современные автоматизированные поддержки, которые работают по алгоритму, задизайнены совсем не для таких людей, как я — кто инициирует синхронное взаимодействие с человеком только после того, как исчерпает ресурсы найти ответ на вопрос самостоятельно. При этом хорошо, если отвечает сразу человек — а теперь ведь нередко и робот, который в принципе никогда не может ответить на мой запрос, потому что ответы на простые вопросы я нахожу самостоятельно. И уж если я и обратилась в поддержку, то это всегда какой-то сложный вопрос или нестандартная ситуация, на который робот не ответит никогда. Но даже и с белковым агентом поддержки в последнее время все чаще натыкаешься на ситуацию, когда твоя проблема не вписывается в лекала частых вопросов и проблем и спустя десятки минут бесплодного общения <...> всё, что они делают, — это разводят руками: „Мы исчерпали наши возможности“. Более того, не эскалируют проблему тем, кто компетентен в ней разобраться и ее решить..» Это абсолютная правда, хотя в России я натыкался на такие вещи существенно реже. Либо вообще русские цифровые сервисы сделаны лучше, и приходится обращаться в саппорт меньше. Либо просто русский человек не так часто может изображать из себя идиота, даже если ему дан приказ работать по скрипту. Я задумался -- почему всё-таки поддержка у крупных компаний в основном именно такая? По крайней мере мой личный опыт весьма однозначен: за последний год было штук пять обращений в разные англоязычные сервисы, и четыре из них зависли на скрипте (не завис Гитхаб -- честно решил мою проблему). Видимо, бизнесу выгодно содержать такую поддержку и не выгодно содержать другую. Моя гипотеза: стоимость незаскриптованного человека достаточно велика, а количество не тупых обращений достаточно мало, чтобы не было смысла заморачиваться. Жаль, что в интерфейсах не делают галочки "Я не тупой". Компании могли бы содержать одного умного специалиста поддержки, он бы получал по одному сообщению в день от редких умных людей, которые действительно наткнулись на серьёзную проблему. А скрипто-обезьянки обрабатывали бы запросы, ответ на которые выпадает первой строчкой в гугле. Но, наверное, человечеству нужно идти ещё дальше и пускать в интернет людей только после сдачи экзамена по работе с интерфейсами. Да, знаю, компании и сами то не спешат сейчас делать вменяемый UI: например, была история о том, что для остановки платной подписки на Amazon нужно было сделать десяток очень неочевидных действий, нажимать на кнопки с непонятным содержимым мелким шрифтом, проматывать страницы до конца, ставить строго определённые галочки и так далее. Наказанием для таких компаний был бы отказ пользователей от их услуг, но в рамках капиталистических монополий у юзеров особо нет выбора. Возможно люди, которые когда-то сдавали сложный экзамен по UI, позже, работая в корпорациях, будут с меньшей охотой делать запарный и непонятный интерфейс. #web

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Търсене: #protests

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Trump's Ear

@trumpsear_tg · Post #2323 · 31.03.2026 г., 19:59

The latest in a series of politically inflected sculptures to appear on the National Mall in Washington, D.C., is a giant golden toilet that can now be found near the Lincoln Memorial. 🚽 Its title, as its plaque states, is A Throne Fit for a King, and its maker is the Secret Handshake, the same group of anonymous artists that also produced Best Friends Forever, a sculpture featuring Donald Trump and Jeffrey Epstein. 🎭 “With so much horror happening on a daily basis, it’s easy to forget what this President has actually accomplished. Like remodeling The Lincoln Bathroom,” the Secret Handshake told ARTnews in an email. #Trump#protests 👂More on Trump's Ear ⚠️

Trump's Ear

@trumpsear_tg · Post #2322 · 31.03.2026 г., 17:59

On March 28, the United States witnessed the third wave of No Kings protests against President Donald Trump's policies. ⚠️ Millions of people participated in these protests, but an accurate total count is still unavailable. Organizers anticipated up to 9 million attendees. 📊 In 2025, previous No Kings protests attracted over 5 million people in the summer and approximately 7 million people in the fall. The largest protest took place in St. Paul, Minnesota, where organizers estimated that around 200,000 people gathered. 👥 In New York, tens of thousands of people took to the streets, with marches through Manhattan and Times Square. 🗽 The protests were not limited to major cities, but also spread to smaller towns and conservative states, from Idaho to Texas. According to organizers, about two-thirds of the registered participants came from communities outside major metropolitan areas. 🌍 #Trump#protests 👂More on Trump's Ear ⚠️

Trump's Ear

@trumpsear_tg · Post #2317 · 30.03.2026 г., 19:59

No Kings march against Donald Trump's policies was held in Manhattan Robert De Niro, state attorney general Letitia James and public figure and pastor Al Sharpton took part in it. #Trump#protests 👂More on Trump's Ear ⚠️

Trump's Ear

@trumpsear_tg · Post #2041 · 22.01.2026 г., 16:59

Thousands of U.S. workers and students marched through cities and university campuses on Tuesday in opposition to the immigration policies of President Donald Trump. On the first anniversary of Trump's second term, protests sprang up across the country against his aggressive immigration crackdown that prompted outrage after federal agents dragged a U.S. citizen from her car and shot dead 37-year-old mother Renee Good in Minneapolis in past weeks. #Trump#protests 👂More on Trump's Ear ⚠️

Trump's Ear

@trumpsear_tg · Post #1684 · 23.10.2025 г., 23:00

Over the weekend, millions of Americans took to the streets in more than 2,000 ‘No Kings’ marches nationwide, protesting what they regard as the creeping authoritarianism of President Trump. The marches – which Trump’s allies called ‘the hate America rally’ – were notable for their scale, but more importantly they are a symbol of something deeper: the erosion of political legitimacy in the world’s pre-eminent democracy. For China and Russia, the spectacle of Americans turning on their own institutions confirms a long-held belief, namely that the United States is entering a phase of irreversible decline and may soon hesitate abroad. #Trump#protests 👂More on Trump's Ear ⚠️

Trump's Ear

@trumpsear_tg · Post #1478 · 08.09.2025 г., 20:40

Tennis fans weren’t too thrilled about President Donald Trump’s attendance at the U.S. Open. Trump was greeted with boos as he stepped out from the suite of luxury watchmaker Rolex Sunday at the Arthur Ashe stadium in New York’s Flushing Meadows. The president’s attendance—with his inner circle in tow—forced organizers to delay the highly anticipated men’s finals match between Carlos Alcaraz and Jannik Sinner. “As a result of the security measures in place, and to ensure that fans have additional time to get to their seats, we have pushed the start time of today’s match to 2:30 pm ET,” the U.S. Open said. The crowd erupted into cheers and jeers as Trump waved at them next to Rolex CEO Jean-Frederic Dufour. He returned swiftly to his suite out of view following the reaction. Trump was joined by son-in-law Jared Kushner and granddaughter Arabella, Chief of Staff Susie Wiles, special envoy Steve Witkoff, Treasury Secretary Scott Bessent, Attorney General Pam Bondi, and Press Secretary Karoline Leavitt. The stadium was sparsely populated even as the national anthem began to play, with hundreds of fans eager to get to their thousand-dollar seats left waiting in long security lines. The crowd broke out in an uproar when the Jumbotron panned to Trump saluting during the anthem. MAGAworld, however, chose to focus on the positives. Right-wing influencer Bo Loudon wrote in an X post that “tens of thousands just gave President Trump a POWERFUL, ROARING standing ovation” as he entered the stadium. A White House X account was also quick to shut down reports of Trump getting booed. “All these Fake News Losers do is lie because their pea-sized brains have been irreversibly destroyed by TDS,” it said, referring to the made-up illness dubbed by conservatives as “Trump Derangement Syndrome.” #Trump#protests 👂More on Trump's Ear ⚠️

Trump's Ear

@trumpsear_tg · Post #2397 · 22.04.2026 г., 16:01

Dozens of veterans and military family members protesting the Iran war were arrested by U.S. Capitol Police on Monday after they occupied the Cannon House Office Building in Washington, D.C. ⚠️🇺🇸 U.S. Capitol Police said 66 people were arrested during the demonstration, which was organized by several veterans groups including About Face, the Center on Conscience and War (CCW), Veterans For Peace, Common Defense, the Fayetteville Resistance Coalition, Military Families Speak Out and 50501 Veterans. “A group of people legally entered the Cannon House Office Building after they went through screening,” U.S. Capitol Police said in a statement to The Hill. “Demonstrations are not allowed inside Congressional Buildings, so when they started to protest and refused to stop, we began arresting them. Approximately 66 people were arrested for D.C. Code § 22–1307 – Crowding, Obstructing, or Incommoding – for illegally protesting inside the Cannon House Office Building.” The protesters stood in the middle of the Cannon rotunda holding red tulips — meant to honor Iranians killed by U.S. strikes — and unveiling banners that said “End the War on Iran.” They also conducted a flag-folding ceremony meant to symbolize the 13 U.S. troops who have died so far in the war, chanting anti-war slogans before they were zip-tied by police and led away, videos posted to social media show. 🌷 In a statement, CCW said the protesters were demanding House Speaker Mike Johnson (R-La.) meet with them to accept the folded flag and pledge to not continue to fund the war, which began on Feb. 28. Among those arrested was CCW Executive Director Mike Prysner, a veteran of the Iraq War, who called the conflict “already deeply unpopular” and “a crisis for the Trump administration.” “The war I was sent to senselessly claimed the lives of thousands of Americans and a million Iraqis,” Prysner said in a statement ahead of his arrest. “Like the other veterans here with me today, I have spent the last two decades wishing I could turn back the hands of time and refuse to go. Service members have that chance right now.” 🕊 #War#protests 👂More on Trump's Ear ⚠️

Trump's Ear

@trumpsear_tg · Post #2109 · 05.02.2026 г., 18:04

Mass layoffs began at the Washington Post Jeff Bezos, the owner of the Washington Post newspaper, began large-scale cuts in the editorial office. More than 300 journalists will be out of work. The management decided to completely close the sports department and greatly reduce the departments of local and international news, writes the New York Post. Journalists who covered the Middle East were fired. Offices in Jerusalem and Kiev may also be closed. The employees were informed about the decision at the general online meeting. The management called the step painful and admitted that the previous structure no longer works. The journalists tried to stop the dismissals. They wrote letters to Jeff Bezos and explained that their work was bringing new subscribers. Earlier, the newspaper refused to support Kamala Harris in the presidential election. The leadership also changed the policy of dividing opinions and strengthened conservative positions there. After that, some readers cancelled their subscription. #Media#protests 👂More on Trump's Ear ⚠️

Trump's Ear

@trumpsear_tg · Post #2040 · 22.01.2026 г., 14:59

THE CITY GOVERNMENT of Miami Beach is under fire from civil rights groups after police visited the home of a woman about posts she made on social media critical of the mayor. In a video posted online last week, two detectives with the Miami Beach Police Department were filmed questioning Raquel Pacheco, a former candidate for statewide office and longtime resident of the seaside resort city, over a post she made criticizing what she said was Mayor Steven Meiner’s hypocrisy around Israel and Palestine. “This Facebook post was protected speech, and it’s not a close question — not remotely,” said Daniel Tilley, legal director of the American Civil Liberties Union of Florida. “In context, the actions and statements by government officials here are likely to have a chilling effect on those who would otherwise voice their critique of the government.” #Media#protests 👂More on Trump's Ear ⚠️

Trump's Ear

@trumpsear_tg · Post #1623 · 09.10.2025 г., 16:03

The office of the governor of California combined the president's press secretary's account of the antifa atrocities in Portland and the deployment of troops to Oregon with a video of one of the protests there. #protests#Media 👂More on Trump's Ear ⚠️

Trump's Ear

@trumpsear_tg · Post #2033 · 21.01.2026 г., 00:59

MLK Day saw hundreds of people march across the Brooklyn Bridge on a frigid Monday morning to not only honor Dr. Martin Luther King Jr.’s legacy, but also demand an end to ICE and its brutal operations in America. Demonstrators gathered in Cadman Plaza for a rally on MLK Day before crossing the iconic bridge to 26 Federal Plaza in Lower Manhattan. Here, speakers say they aimed to continue the civil rights leader’s teachings by marching against what they called a rise in authoritarianism and racial profiling by ICE agents. “If Dr King were alive today, he’d be admonishing us across the nation to stand up and march for Renee Good,” Minister Kirsten John Foy said, referencing the Minnesota woman shot and killed by an ICE agent earlier this month. #ICE#protests 👂More on Trump's Ear ⚠️

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