TGTGInsightтелеграм анализLIVE / telegram public index
← Такты, стеки, два колеса

TGINSIGHT SIMILAR POSTS

Намери подобно съдържание

Изходен канал @clockstackwheels · Post #601 · 18.10

Лена у себя написала про беспомощную западную техноддержку. Я вам тоже о нескольких таких случаях из своей жизни рассказывал. Возможно, у вас ссылка не откроется, процитирую небольшой кусочек: «...современные автоматизированные поддержки, которые работают по алгоритму, задизайнены совсем не для таких людей, как я — кто инициирует синхронное взаимодействие с человеком только после того, как исчерпает ресурсы найти ответ на вопрос самостоятельно. При этом хорошо, если отвечает сразу человек — а теперь ведь нередко и робот, который в принципе никогда не может ответить на мой запрос, потому что ответы на простые вопросы я нахожу самостоятельно. И уж если я и обратилась в поддержку, то это всегда какой-то сложный вопрос или нестандартная ситуация, на который робот не ответит никогда. Но даже и с белковым агентом поддержки в последнее время все чаще натыкаешься на ситуацию, когда твоя проблема не вписывается в лекала частых вопросов и проблем и спустя десятки минут бесплодного общения <...> всё, что они делают, — это разводят руками: „Мы исчерпали наши возможности“. Более того, не эскалируют проблему тем, кто компетентен в ней разобраться и ее решить..» Это абсолютная правда, хотя в России я натыкался на такие вещи существенно реже. Либо вообще русские цифровые сервисы сделаны лучше, и приходится обращаться в саппорт меньше. Либо просто русский человек не так часто может изображать из себя идиота, даже если ему дан приказ работать по скрипту. Я задумался -- почему всё-таки поддержка у крупных компаний в основном именно такая? По крайней мере мой личный опыт весьма однозначен: за последний год было штук пять обращений в разные англоязычные сервисы, и четыре из них зависли на скрипте (не завис Гитхаб -- честно решил мою проблему). Видимо, бизнесу выгодно содержать такую поддержку и не выгодно содержать другую. Моя гипотеза: стоимость незаскриптованного человека достаточно велика, а количество не тупых обращений достаточно мало, чтобы не было смысла заморачиваться. Жаль, что в интерфейсах не делают галочки "Я не тупой". Компании могли бы содержать одного умного специалиста поддержки, он бы получал по одному сообщению в день от редких умных людей, которые действительно наткнулись на серьёзную проблему. А скрипто-обезьянки обрабатывали бы запросы, ответ на которые выпадает первой строчкой в гугле. Но, наверное, человечеству нужно идти ещё дальше и пускать в интернет людей только после сдачи экзамена по работе с интерфейсами. Да, знаю, компании и сами то не спешат сейчас делать вменяемый UI: например, была история о том, что для остановки платной подписки на Amazon нужно было сделать десяток очень неочевидных действий, нажимать на кнопки с непонятным содержимым мелким шрифтом, проматывать страницы до конца, ставить строго определённые галочки и так далее. Наказанием для таких компаний был бы отказ пользователей от их услуг, но в рамках капиталистических монополий у юзеров особо нет выбора. Возможно люди, которые когда-то сдавали сложный экзамен по UI, позже, работая в корпорациях, будут с меньшей охотой делать запарный и непонятный интерфейс. #web

Hashtags

Резултати

Намерени 2 подобни публикации

Търсене: #saarc

当前筛选 #saarc清除筛选
Russian Mission to ASEAN

@aseanrussia · Post #1653 · 30.05.2025 г., 06:47

🎙 Foreign Minister Sergey Lavrov’s remarks at the meeting with delegation of the Permanent Committee of the International Conference of Asian Political Parties (Perm, May 29, 2025) 💬 Sergey Lavrov: Dear colleagues, dear friends, This is the year when the International Conference of Asian Political Parties commemorates its 25th anniversary. And because of their reputation and their authority, they are a platform for exchanging views and experience in the context of party-to-party cooperation. Cooperation at this level is one of our priorities. It's a very useful addition to the so-called classical diplomacy and that contributes a lot to promoting mutual trust, mutual understanding between peoples. The creation of the conference is a signal, a very clear signal to the entire world. And very timely response to reconsider the place of the Asian countries in international and global developments. We assess very positively the increase of the political work of your conference. And we see with pleasure the sustainable process of expanding your influence in the continental architecture, in the architecture of regional organizations, some of which are experiencing erosion of their influence, if not degradation, since they abandoned practically all of the key principles of the UN Charter. I have in mind such organizations on our Eurasian continent as the European Union, which became more Euro-Atlantic than Eurasian following NATO. <...> In the last 10-15 years, all these principles including equal and indivisible security, including the statement that no one, be it the country or organization, should prepare to dominate in Europe, all this was abandoned, violated. 🌐 We need Eurasia of course. And by the way, Eurasia is the biggest, the richest continent. The continent which, unlike Africa and Latin America, is home of several world civilizations with thousands and thousands of years of history. <...> #Eurasia is the only continent which doesn't have any universal continental structure, like African Union in Africa, like CELAC in Latin America. We have quite a lot, many integrational movements, organizations which address security issues, like Shanghai Cooperation Organization, #ASEAN, Collective Security Treaty Organization (#CSTO), Commonwealth of Independent States (#CIS) and the Gulf Cooperation Council (#GCC), the South Asian Association for Regional Cooperation (#SAARC) and there is no umbrella. We are very much in favor of promoting party-to-party dialogue. Our ruling party, United Russia, in cooperation with other parliamentary parties and their fractions is promoting very actively this kind of cooperation. And I will highlight the initiative of United Russia of last year, when they convened a meeting of various parties to consider methods of fighting the new forms of colonialism and neo-colonialism. <...> A movement created on the basis of the conference, which is called "Freedom of Nations". ☝️ The inadmissibility of neo-colonial forms of exploitation is one of the agenda items of the Group of Friends of the UN Charter. Last year, we initiated, through this group, the resolution of the UN Committee on Decolonization. The draft resolution supported by this committee was accepted by the UN General Assembly. <..> A clear majority supported it. The idea is to announce the 14th of December, the day of the adoption of The Declaration on the Granting of Independence to Colonial Countries and Peoples of 1960, as a date of fighting the new forms of neo-colonialism. Сolonial exploitation was very blunt. Slaves, you know, digging the resources and leaving the countries in very poor condition. If you take the economic system in the world, countries, especially in Africa, mostly produce, they provide natural resources to the western countries We would like to promote the movement to resolve this injustice. Without fighting any country, we never want to isolate any country from cooperation, but cooperation must be based on equal footing, just principles. 🤝 We express our readiness to cooperate with your conference.

🎙 Foreign Minister Sergey Lavrov’s remarks at the meeting with delegation of the Permanent Committee of the International Conference of Asian Political Parties (Perm, May 29, 2025) 💬 Sergey Lavrov: Dear colleagues, dear friends, This is the year when the International Conference of Asian Political Parties commemorates its 25th anniversary. And because of their reputation and their authority, they are a platform for exchanging views and experience in the context of party-to-party cooperation. Cooperation at this level is one of our priorities. It's a very useful addition to the so-called classical diplomacy and that contributes a lot to promoting mutual trust, mutual understanding between peoples. The creation of the conference is a signal, a very clear signal to the entire world. And very timely response to reconsider the place of the Asian countries in international and global developments. We assess very positively the increase of the political work of your conference. And we see with pleasure the sustainable process of expanding your influence in the continental architecture, in the architecture of regional organizations, some of which are experiencing erosion of their influence, if not degradation, since they abandoned practically all of the key principles of the UN Charter. I have in mind such organizations on our Eurasian continent as the European Union, which became more Euro-Atlantic than Eurasian following NATO. <...> In the last 10-15 years, all these principles including equal and indivisible security, including the statement that no one, be it the country or organization, should prepare to dominate in Europe, all this was abandoned, violated. 🌐 We need Eurasia of course. And by the way, Eurasia is the biggest, the richest continent. The continent which, unlike Africa and Latin America, is home of several world civilizations with thousands and thousands of years of history. <...> #Eurasia is the only continent which doesn't have any universal continental structure, like African Union in Africa, like CELAC in Latin America. We have quite a lot, many integrational movements, organizations which address security issues, like Shanghai Cooperation Organization, #ASEAN, Collective Security Treaty Organization (#CSTO), Commonwealth of Independent States (#CIS) and the Gulf Cooperation Council (#GCC), the South Asian Association for Regional Cooperation (#SAARC) and there is no umbrella. We are very much in favor of promoting party-to-party dialogue. Our ruling party, United Russia, in cooperation with other parliamentary parties and their fractions is promoting very actively this kind of cooperation. And I will highlight the initiative of United Russia of last year, when they convened a meeting of various parties to consider methods of fighting the new forms of colonialism and neo-colonialism. <...> A movement created on the basis of the conference, which is called "Freedom of Nations". ☝️ The inadmissibility of neo-colonial forms of exploitation is one of the agenda items of the Group of Friends of the UN Charter. Last year, we initiated, through this group, the resolution of the UN Committee on Decolonization. The draft resolution supported by this committee was accepted by the UN General Assembly. <..> A clear majority supported it. The idea is to announce the 14th of December, the day of the adoption of The Declaration on the Granting of Independence to Colonial Countries and Peoples of 1960, as a date of fighting the new forms of neo-colonialism. Сolonial exploitation was very blunt. Slaves, you know, digging the resources and leaving the countries in very poor condition. If you take the economic system in the world, countries, especially in Africa, mostly produce, they provide natural resources to the western countries We would like to promote the movement to resolve this injustice. Without fighting any country, we never want to isolate any country from cooperation, but cooperation must be based on equal footing, just principles. 🤝 We express our readiness to cooperate with your conference.