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Изходен канал @clockstackwheels · Post #601 · 18.10

Лена у себя написала про беспомощную западную техноддержку. Я вам тоже о нескольких таких случаях из своей жизни рассказывал. Возможно, у вас ссылка не откроется, процитирую небольшой кусочек: «...современные автоматизированные поддержки, которые работают по алгоритму, задизайнены совсем не для таких людей, как я — кто инициирует синхронное взаимодействие с человеком только после того, как исчерпает ресурсы найти ответ на вопрос самостоятельно. При этом хорошо, если отвечает сразу человек — а теперь ведь нередко и робот, который в принципе никогда не может ответить на мой запрос, потому что ответы на простые вопросы я нахожу самостоятельно. И уж если я и обратилась в поддержку, то это всегда какой-то сложный вопрос или нестандартная ситуация, на который робот не ответит никогда. Но даже и с белковым агентом поддержки в последнее время все чаще натыкаешься на ситуацию, когда твоя проблема не вписывается в лекала частых вопросов и проблем и спустя десятки минут бесплодного общения <...> всё, что они делают, — это разводят руками: „Мы исчерпали наши возможности“. Более того, не эскалируют проблему тем, кто компетентен в ней разобраться и ее решить..» Это абсолютная правда, хотя в России я натыкался на такие вещи существенно реже. Либо вообще русские цифровые сервисы сделаны лучше, и приходится обращаться в саппорт меньше. Либо просто русский человек не так часто может изображать из себя идиота, даже если ему дан приказ работать по скрипту. Я задумался -- почему всё-таки поддержка у крупных компаний в основном именно такая? По крайней мере мой личный опыт весьма однозначен: за последний год было штук пять обращений в разные англоязычные сервисы, и четыре из них зависли на скрипте (не завис Гитхаб -- честно решил мою проблему). Видимо, бизнесу выгодно содержать такую поддержку и не выгодно содержать другую. Моя гипотеза: стоимость незаскриптованного человека достаточно велика, а количество не тупых обращений достаточно мало, чтобы не было смысла заморачиваться. Жаль, что в интерфейсах не делают галочки "Я не тупой". Компании могли бы содержать одного умного специалиста поддержки, он бы получал по одному сообщению в день от редких умных людей, которые действительно наткнулись на серьёзную проблему. А скрипто-обезьянки обрабатывали бы запросы, ответ на которые выпадает первой строчкой в гугле. Но, наверное, человечеству нужно идти ещё дальше и пускать в интернет людей только после сдачи экзамена по работе с интерфейсами. Да, знаю, компании и сами то не спешат сейчас делать вменяемый UI: например, была история о том, что для остановки платной подписки на Amazon нужно было сделать десяток очень неочевидных действий, нажимать на кнопки с непонятным содержимым мелким шрифтом, проматывать страницы до конца, ставить строго определённые галочки и так далее. Наказанием для таких компаний был бы отказ пользователей от их услуг, но в рамках капиталистических монополий у юзеров особо нет выбора. Возможно люди, которые когда-то сдавали сложный экзамен по UI, позже, работая в корпорациях, будут с меньшей охотой делать запарный и непонятный интерфейс. #web

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🗓 On April 23-24, the 13th ASEAN Regional Forum Open Ended Study Group on Confidence Building Measures to Reduce the Risk of Confict Stemming from the Use ofICTs (13th #ARF OESG) and the 6th ASEAN Regional Forum Inter-Sessional Meeting (#ARF ISM) on ICT Security co-chaired by Russia 🇷🇺 and Indonesia 🇮🇩 was held in Moscow in a hybrid format. 🔹️Delegations of Indonesia 🇮🇩, Singapore 🇸🇬, Thailand 🇹🇭, Cambodia 🇰🇭, the Philippines 🇵🇭, India 🇮🇳 and Bangladesh 🇧🇩 took part in the meeting in person. Chair of the United Nations Open-Ended Working Group on security of and in the use of ICTs 2021-2025, Permanent Representative of the Republic of Singapore to the UN H.E. Mr. Burhanudeen Gafoor🇸🇬 addressed the gathering with his welcoming speech. 🔹️More than 80 participants discussed future plans and cooperation within the framework of the ARF ISM on ICT Security and considered new initiatives proposed by ARF members. The meeting also exchanged views on cooperation on ICT Security-related issues within the framework of the UN and other international platforms. 🤝 On the sidelines of the events a number of bilateral meetings took place.

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Russian Mission to ASEAN

@aseanrussia · Post #959 · 24.04.2024 г., 16:16

🗓 On April 23-24, the 13th ASEAN Regional Forum Open Ended Study Group on Confidence Building Measures to Reduce the Risk of Confict Stemming from the Use ofICTs (13th #ARF OESG) and the 6th ASEAN Regional Forum Inter-Sessional Meeting (#ARF ISM) on ICT Security co-chaired by Russia 🇷🇺 and Indonesia 🇮🇩 was held in Moscow in a hybrid format. 🔹️Delegations of Indonesia 🇮🇩, Singapore 🇸🇬, Thailand 🇹🇭, Cambodia 🇰🇭, the Philippines 🇵🇭, India 🇮🇳 and Bangladesh 🇧🇩 took part in the meeting in person. Chair of the United Nations Open-Ended Working Group on security of and in the use of ICTs 2021-2025, Permanent Representative of the Republic of Singapore to the UN H.E. Mr. Burhanudeen Gafoor🇸🇬 addressed the gathering with his welcoming speech. 🔹️More than 80 participants discussed future plans and cooperation within the framework of the ARF ISM on ICT Security and considered new initiatives proposed by ARF members. The meeting also exchanged views on cooperation on ICT Security-related issues within the framework of the UN and other international platforms. 🤝 On the sidelines of the events a number of bilateral meetings took place.

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Russian Mission to ASEAN

@aseanrussia · Post #390 · 05.05.2023 г., 04:00

🗓 On 28 April 2023 the 5th ASEAN Regional Forum Inter-Sessional Meeting (#ARF ISM) on ICT Security co-chaired by Russia 🇷🇺, Indonesia 🇮🇩 and the Republic of Korea 🇰🇷 was held in Moscow in a hybrid format. 🔹️More than 60 participants discussed cooperation on ICT Security-related issues within the framework of the ARF, UN and other international platforms. 🔹️This is the first ARF ISM on ICT Security held in hybrid format since the beginning of the COVID-19 pandemic. On its sidelines a number of bilateral meetings took place.

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Russian Mission to ASEAN

@aseanrussia · Post #377 · 27.04.2023 г., 13:02

🗓 On 27 April 2023 the 11th ASEAN Regional Forum Open Ended Study Group on Confidence Building Measures to Reduce the Risk of Confict Stemming from the Use of ICTs (11th #ARF OESG) co-chaired by Russia 🇷🇺, Indonesia 🇮🇩 and the Republic of Korea 🇰🇷 was held in Moscow in a hybrid format to prepare for tomorrow's ARF Inter-Sessional Meeting (ISM) on ICT Security. Delegates discussed future plans and cooperation within the framework of the ARF ISM on ICT Security and considered new initiatives proposed by ARF participants.

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Russian Mission to ASEAN

@aseanrussia · Post #477 · 14.06.2023 г., 14:31

🗓On June 14, Deputy Minister of Foreign Affairs of the Russian Federation Andrey Rudenko 🇷🇺 participated in the ASEAN Regional Forum Senior Officials' Meeting (#ARF SOM) held online under Indonesian Chairmanship 🇮🇩. 🔹Senior officials discussed the progress achieved so far and issues related to preparation for the upcoming ARF Foreign Ministers' Meeting in July in Jakarta, Indonesia 🇮🇩. 🇷🇺 As part of the exchange of views on topical issues in the Asia-Pacific, Russian delegation voiced its approach towards the military-political risks associated with building up a network of minilateral blocs in the region and bringing NATO potential to the East Asia. ☝️ Russia reiterated its position on the maintaining and strengthening the central role of #ASEAN in regional affairs based on ASEAN-led platforms of multilateral cooperation.

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Russian Mission to ASEAN

@aseanrussia · Post #1691 · 19.06.2025 г., 11:34

🗓 On June 10-11, Deputy Minister of Foreign Affairs of the Russian Federation Andrey Rudenko🇷🇺 participated in the East Asia Summit Senior Officials' Meeting (#EAS SOM) and ASEAN Regional Forum Senior Officials' Meeting (#ARF SOM) in Penang, Malaysia 🇲🇾. 🔹️Senior officials discussed issues related to preparation for the EAS Summit and EAS and ARF Foreign Ministers' Meetings later this year. 🇷🇺 The Russian Side emphasized the importance of continuing joint efforts in key areas of cooperation within the ARF and the EAS, including implementation of the leaders' decisions on launching Regional Mechanism of Emerging Infectious Diseases Prevention and Control and establishing interaction among the EAS Participating States on tourism. Russia introduced new initiatives as well – proposal to add issues of socio-cultural connectivity to the EAS agenda and increase of capacity building in the field of countering the use of ICT for criminal purposes within the framework of ARF. 🔹️ As part of the exchange of views on topical issues in the Asia-Pacific, Russian delegation voiced its approach towards the military-political risks associated with building up a network of minilateral blocs of high conflict potential in the region and bringing NATO potential to the East Asia. ☝️ Russia reiterated its position on the maintaining and strengthening the central role of ASEAN in regional affairs based on ASEAN-led platforms of multilateral cooperation such as EAS, ARF and ADMM-Plus as well as developing the platforms towards building an architecture of equal and indivisible security in the Asia-Pacific region. #EAS#ARF

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Russian Mission to ASEAN

@aseanrussia · Post #1058 · 08.06.2024 г., 10:55

🗓 On June 7-8, Russia's Alternate SOM Leader, Director-General of the Department of Asian and Pacific Cooperation of the Russian MFA Mr. Alexey Ovchinnikov🇷🇺 participated in the East Asia Summit Senior Officials' Meeting (#EAS SOM) and ASEAN Regional Forum Senior Officials' Meeting (#ARF SOM) in Vientiane, Lao PDR 🇱🇦. 🔹️Senior officials discussed issues related to preparation for the EAS Summit and EAS and ARF Foreign Ministers' Meetings later this year. 🇷🇺 The Russian Side emphasized the importance of continuing joint efforts in key areas of cooperation within the ARF and the EAS including implementation of the leaders' decisions on launching Regional Mechanism of Emerging Infectious Diseases Prevention and Control as well as establishing interaction among the EAS Participating States on tourism. 🔹️As part of the exchange of views on topical issues in the Asia-Pacific, Russian delegation voiced its approach towards the military-political risks associated with building up a network of minilateral blocs of high conflict potential in the region and bringing NATO potential to the East Asia. ☝️ Russia reiterated its position on the maintaining and strengthening the central role of ASEAN in regional affairs based on ASEAN-led platforms of multilateral cooperation such as EAS, ARF and ADMM-Plus. #EAS#ARF

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🗓 On June 7-8, Russia's Alternate SOM Leader, Director-General of the Department of Asian and Pacific Cooperation of the Russian MFA Mr. Alexey Ovchinnikov🇷🇺 participated in the East Asia Summit Senior Officials' Meeting (#EAS SOM) and ASEAN Regional Forum Senior Officials' Meeting (#ARF SOM) in Vientiane, Lao PDR 🇱🇦. 🔹️Senior officials discussed issues related to preparation for the EAS Summit and EAS and ARF Foreign Ministers' Meetings later this year. 🇷🇺 The Russian Side emphasized the importance of continuing joint efforts in key areas of cooperation within the ARF and the EAS including implementation of the leaders' decisions on launching Regional Mechanism of Emerging Infectious Diseases Prevention and Control as well as establishing interaction among the EAS Participating States on tourism. 🔹️As part of the exchange of views on topical issues in the Asia-Pacific, Russian delegation voiced its approach towards the military-political risks associated with building up a network of minilateral blocs of high conflict potential in the region and bringing NATO potential to the East Asia. ☝️ Russia reiterated its position on the maintaining and strengthening the central role of ASEAN in regional affairs based on ASEAN-led platforms of multilateral cooperation such as EAS, ARF and ADMM-Plus. #EAS#ARF

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🎙 Russia's Foreign Minister Sergey Lavrov’s answers to media questions following his visit to Malaysia 📍Kuala Lumpur, July 28, 2024 ❓Question: The US has been obsessively trying to create another training ground out of countries in the southeast. Is it relevant to say that cooperation between Russia and Asia can help the region maintain its sovereignty? 💬Sergey Lavrov: Of course. I think we had a chance to see it for ourselves yesterday and the day before in Laos during the East Asia Summit (#EAS) and the ASEAN Regional Forum (#ARF). Russia is seen as a balancing and stabilising factor in the context of countering the extremely sharp-elbowed actions by the countries outside the region, led by the US, who push their military infrastructure, including strategic arms. <...> Our balanced and clear stance always comes from the need to create platforms for negotiations and to agree on the basis of a balance of interests. This stance receives respect. Certainly, in contrast to the invasive and aggressive course of the US and NATO for military development of the region, our stance is closer to our #ASEAN friends. ❓Question: Last night saw another escalation in the Middle East, namely a missile attack on a football ground in the Israeli-occupied Golan Heights in which mostly children and teenagers were killed and injured. Israel has accused Lebanon, while Lebanon has put the blame on Israel. What is the likelihood of an all-out war between Israel and Lebanon? What could be done to prevent further bloodshed? 💬Sergey Lavrov: So far, we do not see any possibility of stopping the bloodshed. In response to numerous calls for a ceasefire, Israeli Prime Minister Benjamin Netanyahu has stated that Israel will not stop until it destroys Hamas completely. I believe, and many of my colleagues share this view, that the destruction of that organisation, which has significant capabilities and enjoys broad support, including in the Muslim world, is an unrealistic task. Russia condemns all terrorist attacks committed by any group. We condemned Hamas’s terrorist attack on Israeli civilians on October 7, 2023. But Israel’s retaliatory actions have been unacceptable. They are a flagrant violation of international humanitarian law and amount to collective punishment of people, which international conventions prohibit. <...> I am sure that the main condition for a lasting solution to the Middle East crisis is the fulfilment of the UN Security Council resolution on the establishment of a Palestinian state as soon as possible. This cannot be achieved without restoring Palestinian unity so that the Palestinians themselves can determine the format of negotiations regarding their life in a sovereign state. This goal has not yet been achieved. Efforts must continue towards this end. Read in full

Russian Mission to ASEAN

@aseanrussia · Post #1204 · 29.07.2024 г., 13:51

🎙 Russia's Foreign Minister Sergey Lavrov’s answers to media questions following his visit to Malaysia 📍Kuala Lumpur, July 28, 2024 ❓Question: The US has been obsessively trying to create another training ground out of countries in the southeast. Is it relevant to say that cooperation between Russia and Asia can help the region maintain its sovereignty? 💬Sergey Lavrov: Of course. I think we had a chance to see it for ourselves yesterday and the day before in Laos during the East Asia Summit (#EAS) and the ASEAN Regional Forum (#ARF). Russia is seen as a balancing and stabilising factor in the context of countering the extremely sharp-elbowed actions by the countries outside the region, led by the US, who push their military infrastructure, including strategic arms. <...> Our balanced and clear stance always comes from the need to create platforms for negotiations and to agree on the basis of a balance of interests. This stance receives respect. Certainly, in contrast to the invasive and aggressive course of the US and NATO for military development of the region, our stance is closer to our #ASEAN friends. ❓Question: Last night saw another escalation in the Middle East, namely a missile attack on a football ground in the Israeli-occupied Golan Heights in which mostly children and teenagers were killed and injured. Israel has accused Lebanon, while Lebanon has put the blame on Israel. What is the likelihood of an all-out war between Israel and Lebanon? What could be done to prevent further bloodshed? 💬Sergey Lavrov: So far, we do not see any possibility of stopping the bloodshed. In response to numerous calls for a ceasefire, Israeli Prime Minister Benjamin Netanyahu has stated that Israel will not stop until it destroys Hamas completely. I believe, and many of my colleagues share this view, that the destruction of that organisation, which has significant capabilities and enjoys broad support, including in the Muslim world, is an unrealistic task. Russia condemns all terrorist attacks committed by any group. We condemned Hamas’s terrorist attack on Israeli civilians on October 7, 2023. But Israel’s retaliatory actions have been unacceptable. They are a flagrant violation of international humanitarian law and amount to collective punishment of people, which international conventions prohibit. <...> I am sure that the main condition for a lasting solution to the Middle East crisis is the fulfilment of the UN Security Council resolution on the establishment of a Palestinian state as soon as possible. This cannot be achieved without restoring Palestinian unity so that the Palestinians themselves can determine the format of negotiations regarding their life in a sovereign state. This goal has not yet been achieved. Efforts must continue towards this end. Read in full

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