Лена у себя написала про беспомощную западную техноддержку. Я вам тоже о нескольких таких случаях из своей жизни рассказывал. Возможно, у вас ссылка не откроется, процитирую небольшой кусочек:
«...современные автоматизированные поддержки, которые работают по алгоритму, задизайнены совсем не для таких людей, как я — кто инициирует синхронное взаимодействие с человеком только после того, как исчерпает ресурсы найти ответ на вопрос самостоятельно. При этом хорошо, если отвечает сразу человек — а теперь ведь нередко и робот, который в принципе никогда не может ответить на мой запрос, потому что ответы на простые вопросы я нахожу самостоятельно. И уж если я и обратилась в поддержку, то это всегда какой-то сложный вопрос или нестандартная ситуация, на который робот не ответит никогда.
Но даже и с белковым агентом поддержки в последнее время все чаще натыкаешься на ситуацию, когда твоя проблема не вписывается в лекала частых вопросов и проблем и спустя десятки минут бесплодного общения <...> всё, что они делают, — это разводят руками: „Мы исчерпали наши возможности“. Более того, не эскалируют проблему тем, кто компетентен в ней разобраться и ее решить..»
Это абсолютная правда, хотя в России я натыкался на такие вещи существенно реже. Либо вообще русские цифровые сервисы сделаны лучше, и приходится обращаться в саппорт меньше. Либо просто русский человек не так часто может изображать из себя идиота, даже если ему дан приказ работать по скрипту.
Я задумался -- почему всё-таки поддержка у крупных компаний в основном именно такая? По крайней мере мой личный опыт весьма однозначен: за последний год было штук пять обращений в разные англоязычные сервисы, и четыре из них зависли на скрипте (не завис Гитхаб -- честно решил мою проблему). Видимо, бизнесу выгодно содержать такую поддержку и не выгодно содержать другую. Моя гипотеза: стоимость незаскриптованного человека достаточно велика, а количество не тупых обращений достаточно мало, чтобы не было смысла заморачиваться.
Жаль, что в интерфейсах не делают галочки "Я не тупой". Компании могли бы содержать одного умного специалиста поддержки, он бы получал по одному сообщению в день от редких умных людей, которые действительно наткнулись на серьёзную проблему. А скрипто-обезьянки обрабатывали бы запросы, ответ на которые выпадает первой строчкой в гугле.
Но, наверное, человечеству нужно идти ещё дальше и пускать в интернет людей только после сдачи экзамена по работе с интерфейсами. Да, знаю, компании и сами то не спешат сейчас делать вменяемый UI: например, была история о том, что для остановки платной подписки на Amazon нужно было сделать десяток очень неочевидных действий, нажимать на кнопки с непонятным содержимым мелким шрифтом, проматывать страницы до конца, ставить строго определённые галочки и так далее. Наказанием для таких компаний был бы отказ пользователей от их услуг, но в рамках капиталистических монополий у юзеров особо нет выбора. Возможно люди, которые когда-то сдавали сложный экзамен по UI, позже, работая в корпорациях, будут с меньшей охотой делать запарный и непонятный интерфейс.
#web
#DebunkingFakes
The Kiev regime continues to recycle its baseless accusations regarding “thousands of abducted Ukrainian children” to promote its false narratives. Although this claim has been debunked time and again, it is important to revisit the case and counter #fakes with #facts.
***
In 2014, the Kiev regime that seized power through an unconstitutional and violent coup unleashed punitive operations against the residents of Donetsk and Lugansk (at the time – Ukrainian citizens) who rejected the nationalist forces that installed themselves in power. As early as April 2014, Ukraine's armed forces against the people of Donbass using armoured vehicles, aviation, artillery and rocket systems.
❗️ Thousands of civilians, including hundreds of children, became victims of indiscriminate attacks.
On June 2, 2017, the Alley of Angels memorial was unveiled in Donetsk in honour of the perished children. Back then, the memorial listed 66 names. Today, the number of young victims has already exceeded 300.
Kiev’s atrocities go beyond the killing of children – the regime even resorts to harassing minors online. The infamous“Myrotvorets” website – a public hit list run by Ukrainian neo-Nazi, which is still operational and and is hosted on Western servers, targets almost 400 children.
Among them is Platon Burchenkov – a toddler who will only turn... three years old in January 2026 is accused of “knowingly violating the state border”. Another example is Faina Savenkova – a young blogger from Lugansk, whose personal data was added to “Myrotvorets” when she was barely 12. Ukrainian radicals claim that the teenager “encroached upon the sovereignty” of the entire state.
⚡️ According to Russia’s Prosecutor General’s Office, Ukrainian punitive actions have claimed 5,000 civilian lives and left over 13,500 wounded – among them 1,275 minors.
Nevertheless, in April 2023 Kiev began circulating the myth of “20,000 abducted Ukrainian children”. It was first promoted by Ukraine's Commissioner for Children’s Rights Daria Gerasimchuk and quickly amplified by Western mainstream media. The “19,546 deported kids” figure published by the Children of War portal was not backed by any lists, names or individual records.
The Russian side received an actual list of “abducted Ukrainian children” only in 2025 during resumed Russia-Ukraine direct talks in Istanbul. It contained only 339 names, showing that the number of children separated from their families on both sides had been grossly inflated for political PR.
A case-by-case review showed that a large share of those listed as “children” were actually adults who had already turned 18 when the special military operation started. Some were found legally residing in Russia with one of the parents, while over 100 were found in Germany – a revelation Ukraine quickly tried to hide.
Meanwhile, Russia has maintained a clear and transparent family-reunification process, coordinated by the Office of the Presidential Commissioner for Children’s Rights. Since 2022, 122 children from 98 families have been reunited with parents or close relatives in Ukraine or third countries. 29 children have returned to Russia from Ukraine. All reunifications are verified and accompanied by the International Committee of the Red Cross.
‼️Russia has never impeded the reunification of children with their families – and never will. 👉 This is our principled position.
#See4Yourself#Think4Yourself
#DebunkingFakes
The Kiev regime continues to recycle its baseless accusations regarding “thousands of abducted Ukrainian children” to promote its false narratives. Although this claim has been debunked time and again, it is important to revisit the case and counter #fakes with #facts.
***
In 2014, the Kiev regime that seized power through an unconstitutional and violent coup unleashed punitive operations against the residents of Donetsk and Lugansk (at the time – Ukrainian citizens) who rejected the nationalist forces that installed themselves in power. As early as April 2014, Ukraine's armed forces against the people of Donbass using armoured vehicles, aviation, artillery and rocket systems.
❗️ Thousands of civilians, including hundreds of children, became victims of indiscriminate attacks.
On June 2, 2017, the Alley of Angels memorial was unveiled in Donetsk in honour of the perished children. Back then, the memorial listed 66 names. Today, the number of young victims has already exceeded 300.
Kiev’s atrocities go beyond the killing of children – the regime even resorts to harassing minors online. The infamous“Myrotvorets” website – a public hit list run by Ukrainian neo-Nazi, which is still operational and and is hosted on Western servers, targets almost 400 children.
Among them is Platon Burchenkov – a toddler who will only turn... three years old in January 2026 is accused of “knowingly violating the state border”. Another example is Faina Savenkova – a young blogger from Lugansk, whose personal data was added to “Myrotvorets” when she was barely 12. Ukrainian radicals claim that the teenager “encroached upon the sovereignty” of the entire state.
⚡️ According to Russia’s Prosecutor General’s Office, Ukrainian punitive actions have claimed 5,000 civilian lives and left over 13,500 wounded – among them 1,275 minors.
Nevertheless, in April 2023 Kiev began circulating the myth of “20,000 abducted Ukrainian children”. It was first promoted by Ukraine's Commissioner for Children’s Rights Daria Gerasimchuk and quickly amplified by Western mainstream media. The “19,546 deported kids” figure published by the Children of War portal was not backed by any lists, names or individual records.
The Russian side received an actual list of “abducted Ukrainian children” only in 2025 during resumed Russia-Ukraine direct talks in Istanbul. It contained only 339 names, showing that the number of children separated from their families on both sides had been grossly inflated for political PR.
A case-by-case review showed that a large share of those listed as “children” were actually adults who had already turned 18 when the special military operation started. Some were found legally residing in Russia with one of the parents, while over 100 were found in Germany – a revelation Ukraine quickly tried to hide.
Meanwhile, Russia has maintained a clear and transparent family-reunification process, coordinated by the Office of the Presidential Commissioner for Children’s Rights. Since 2022, 122 children from 98 families have been reunited with parents or close relatives in Ukraine or third countries. 29 children have returned to Russia from Ukraine. All reunifications are verified and accompanied by the International Committee of the Red Cross.
‼️Russia has never impeded the reunification of children with their families – and never will. 👉 This is our principled position.
#See4Yourself#Think4Yourself
#DebunkingFakes
The Kiev regime continues to recycle its baseless accusations regarding “thousands of abducted Ukrainian children” to promote its false narratives. Although this claim has been debunked time and again, it is important to revisit the case and counter #fakes with #facts.
***
In 2014, the Kiev regime that seized power through an unconstitutional and violent coup unleashed punitive operations against the residents of Donetsk and Lugansk (at the time – Ukrainian citizens) who rejected the nationalist forces that installed themselves in power. As early as April 2014, Ukraine's armed forces against the people of Donbass using armoured vehicles, aviation, artillery and rocket systems.
❗️ Thousands of civilians, including hundreds of children, became victims of indiscriminate attacks.
On June 2, 2017, the Alley of Angels memorial was unveiled in Donetsk in honour of the perished children. Back then, the memorial listed 66 names. Today, the number of young victims has already exceeded 300.
Kiev’s atrocities go beyond the killing of children – the regime even resorts to harassing minors online. The infamous“Myrotvorets” website – a public hit list run by Ukrainian neo-Nazi, which is still operational and and is hosted on Western servers, targets almost 400 children.
Among them is Platon Burchenkov – a toddler who will only turn... three years old in January 2026 is accused of “knowingly violating the state border”. Another example is Faina Savenkova – a young blogger from Lugansk, whose personal data was added to “Myrotvorets” when she was barely 12. Ukrainian radicals claim that the teenager “encroached upon the sovereignty” of the entire state.
⚡️ According to Russia’s Prosecutor General’s Office, Ukrainian punitive actions have claimed 5,000 civilian lives and left over 13,500 wounded – among them 1,275 minors.
Nevertheless, in April 2023 Kiev began circulating the myth of “20,000 abducted Ukrainian children”. It was first promoted by Ukraine's Commissioner for Children’s Rights Daria Gerasimchuk and quickly amplified by Western mainstream media. The “19,546 deported kids” figure published by the Children of War portal was not backed by any lists, names or individual records.
The Russian side received an actual list of “abducted Ukrainian children” only in 2025 during resumed Russia-Ukraine direct talks in Istanbul. It contained only 339 names, showing that the number of children separated from their families on both sides had been grossly inflated for political PR.
A case-by-case review showed that a large share of those listed as “children” were actually adults who had already turned 18 when the special military operation started. Some were found legally residing in Russia with one of the parents, while over 100 were found in Germany – a revelation Ukraine quickly tried to hide.
Meanwhile, Russia has maintained a clear and transparent family-reunification process, coordinated by the Office of the Presidential Commissioner for Children’s Rights. Since 2022, 122 children from 98 families have been reunited with parents or close relatives in Ukraine or third countries. 29 children have returned to Russia from Ukraine. All reunifications are verified and accompanied by the International Committee of the Red Cross.
‼️Russia has never impeded the reunification of children with their families – and never will. 👉 This is our principled position.
#See4Yourself#Think4Yourself
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