Лена у себя написала про беспомощную западную техноддержку. Я вам тоже о нескольких таких случаях из своей жизни рассказывал. Возможно, у вас ссылка не откроется, процитирую небольшой кусочек:
«...современные автоматизированные поддержки, которые работают по алгоритму, задизайнены совсем не для таких людей, как я — кто инициирует синхронное взаимодействие с человеком только после того, как исчерпает ресурсы найти ответ на вопрос самостоятельно. При этом хорошо, если отвечает сразу человек — а теперь ведь нередко и робот, который в принципе никогда не может ответить на мой запрос, потому что ответы на простые вопросы я нахожу самостоятельно. И уж если я и обратилась в поддержку, то это всегда какой-то сложный вопрос или нестандартная ситуация, на который робот не ответит никогда.
Но даже и с белковым агентом поддержки в последнее время все чаще натыкаешься на ситуацию, когда твоя проблема не вписывается в лекала частых вопросов и проблем и спустя десятки минут бесплодного общения <...> всё, что они делают, — это разводят руками: „Мы исчерпали наши возможности“. Более того, не эскалируют проблему тем, кто компетентен в ней разобраться и ее решить..»
Это абсолютная правда, хотя в России я натыкался на такие вещи существенно реже. Либо вообще русские цифровые сервисы сделаны лучше, и приходится обращаться в саппорт меньше. Либо просто русский человек не так часто может изображать из себя идиота, даже если ему дан приказ работать по скрипту.
Я задумался -- почему всё-таки поддержка у крупных компаний в основном именно такая? По крайней мере мой личный опыт весьма однозначен: за последний год было штук пять обращений в разные англоязычные сервисы, и четыре из них зависли на скрипте (не завис Гитхаб -- честно решил мою проблему). Видимо, бизнесу выгодно содержать такую поддержку и не выгодно содержать другую. Моя гипотеза: стоимость незаскриптованного человека достаточно велика, а количество не тупых обращений достаточно мало, чтобы не было смысла заморачиваться.
Жаль, что в интерфейсах не делают галочки "Я не тупой". Компании могли бы содержать одного умного специалиста поддержки, он бы получал по одному сообщению в день от редких умных людей, которые действительно наткнулись на серьёзную проблему. А скрипто-обезьянки обрабатывали бы запросы, ответ на которые выпадает первой строчкой в гугле.
Но, наверное, человечеству нужно идти ещё дальше и пускать в интернет людей только после сдачи экзамена по работе с интерфейсами. Да, знаю, компании и сами то не спешат сейчас делать вменяемый UI: например, была история о том, что для остановки платной подписки на Amazon нужно было сделать десяток очень неочевидных действий, нажимать на кнопки с непонятным содержимым мелким шрифтом, проматывать страницы до конца, ставить строго определённые галочки и так далее. Наказанием для таких компаний был бы отказ пользователей от их услуг, но в рамках капиталистических монополий у юзеров особо нет выбора. Возможно люди, которые когда-то сдавали сложный экзамен по UI, позже, работая в корпорациях, будут с меньшей охотой делать запарный и непонятный интерфейс.
#web
⚡️🇷🇺🇺🇦⚡️ Two Majors #Summary for the Morning of 13 March 2025; 06:46 (GMT+3)⚡️
🎯 Enemy Sources reported another wave of strikes using FABs with UMPC, OTRK, and 'Geranium' drones. Explosions were reported in the #Sumy, #Kherson, #Nikolayev, #Odessa, #Khmelnitsky, #Dnepropetrovsk, #Zaporozhye, #Kiev and #Cherkassy regions.
🔹 In #Kursk Region, the key event was the liberation of #Sudzha.🗺👆 Russian forces have full control of the city, conducting clearing operations against remaining enemy fighters hiding in basements and shelters. The settlements of #Podol and #Melovoy have also been secured. Dozens of civilians, who had survived under enemy occupation, were evacuated from the liberated villages. The AFU continues launching long-range US MLRS strikes on the region. Yesterday morning, the AFU attacked a feed factory in the village of #Kozyrevka, Bolshesoldatsky district, killing four employees and seriously wounding another. The Supreme Commander visited the command post of the Russian Grouping, setting the task of expanding the buffer zone along the border and fully defeating enemy forces in the #Kursk region.
🔹 In #Sumy Region, meanwhile, clashes continue along the #Novenkoye – #Basovka axis.
🔹 In #Liman Section, fighting is ongoing towards #Novoye and south of #Yampolovka, where the AFU is offering organised resistance and bringing in reserves.
🔹 In #Toretsk, the situation remains unchanged. The enemy continues infiltrating units into the urban area. While the AFU has no chance of altering the situation, eliminating the enemy groups that have managed to break through consumes time and resources.
🔹 In #Pokrovsk Direction, Russian forces are attacking in the areas of #Uspenovka, #Udachnoye, and #Kotlino. Heavy fighting continues in #Peschanoye and #Shevchenko, with no significant territorial gains for a long time. The enemy has reinforced this sector with reserves, including units trained in EU countries, and is suffering heavy losses in counterattacks. South of #Yasenevo, Russian forces are also attacking to straighten the front line.
🔹 On the #Vremyevka Ledge, Russian forces have raised the flag over the northern part of #Dneproenergiya, confirming the capture of the settlement.
🔹 On the #Zaporozhye Front, intense combat continues in the #Orekhov direction and on the approaches to #Shcherbaki. Russian forces are making progress, and positive developments from this axis are expected.
💥 In #Belgorod Region, the AFU Nazis continues their attacks. In the hamlet of #Tserkovny, Belgorod district, a drone struck a civilian car. Another vehicle was attacked by an FPV drone in the village of #Terebreno, Krasnoyaruzhsky district. A social facility was hit in #Tishanka, Volokonovsky district. In #Shvedunovka, Valuysky district, a drone detonated near a private house.
💥 In the #DPR, in #Nikolskoye, Volnovakha municipal district, a man born in 1975 was killed by the detonation of an explosive device. Near a reservoir in #Ilovaysk, a 17-year-old boy was injured due to the detonation of an explosive device.
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⚡️🇷🇺🇺🇦⚡️ Two Majors #Summary for the Morning of 12 March 2025; 06:27 (GMT+3)⚡️
🔹 The Russian Army continues its #Kursk offensive with decisive objectives. Yesterday, #KazachyaLoknya, #Zamostye, #Makhnovka, #Mirny, #Bondarevka, #Dmitryukov, and #Knyazhy1st and #Knyazhy2nd hamlets were liberated. Russian forces are advancing from #Sudzha’s industrial zone and central market, with reports of movement in the built-up areas. Footage has emerged of Ukrainian infantry retreating westward. Russian troops are also active in the #Sumy region near #Zhuravka. The #Sudzha – #Yunakovka Motorway is under Russian fire control, and AFU reinforcements attempting to enter the #Kursk region have been repelled. Heavy battles for the region’s liberation continue.
🎯 Russian Forces struck targets in #Odessa region overnight, with the enemy claiming a 'cargo ship carrying grain' was damaged. Confirmed strikes hit infrastructure in #Dnepropetrovsk, with explosions reported in #Kiev, #Pavlograd, #Kramatorsk, #SnakeIsland, as well as in the #Cherkassy, #Kharkov, #Sumy, and #Khmelnitsky regions.
🛡 Russian Air Defences repelled a night-time attack on the #Bryansk region.
🔹 In #Seversk Sector, Russian forces continue difficult advances west of #Belogorovka, facing fierce and organised 👉resistance.
🔹 In #Toretsk, reports persist of AFU units being deployed deeper into urban areas.
🔹 In #Pokrovsk Direction, clashes continue in #Shevchenko, #Peschanoye, #Kotlino, and #Uspenovka. On the far right flank, east of #Pokrovsk, Russian forces are attacking near #Tarasovka.
🔹 On the #Vremyevka Ledge, north of #VelikayaNovosyolka, the 'East Group of Troops' has secured #Dneprenergiya. The enemy claims successful counterattacks in #Novosyolka.
🔹 On the #Zaporozhye Front, Russian forces raised the flag over #Pyatikhatki after prolonged heavy battles.🎬👆The village, situated in a low-lying area, has been in ruins since summer 2023 and lacks underground shelters, making long term consolidation uncertain.
💥 In #Belgorod Region, the AFU continues to target civilians. In Shebekino district, a UAV attack damaged equipment at a commercial facility in #Dobroye. In #Shamino, an FPV drone struck a civilian car. Another drone hit a private residence in #NizhneyeBeryozovo2nd. In Grayvoron district, a UAV detonation in a private residence in #Glotovo caused an attic fire. In #Valuyki, an FPV drone damaged a car and shattered windows. In #Shelayevo, a drone exploded on the ground.
💥 In the #DPR, a 2001-born woman was injured in #Gorlovka following a Nazi artillery strike, with further damage to civilian infrastructure. In #KrasnayaPolyana, Volnovakha district, a 1966-born man sustained injuries from an explosive device detonation.
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⚡️
🇷🇺
🇺🇦⚔️ Ukraine Fronts on the Morning of 28 March⚡️
🔴#Sumy Direction:
🔴In #Sudzha Sector, to the west on Ukrainian lands, the battle for #Vladimirovka reportedly continued {still unproven; 1st blue arrow on map}.
🟡 For #Veselovka as well, but confirmed {1st black arrow}.
🟡 In #Zhuravka as well. As for...
🟡#Basovka.
🟡#Novenkoye, is RFAF controlled {1st red arrow}.
🟡 In #Kursk region, the 'Sudza Gas Transmission Point' and the 'Border Checkpoint' came under RFAF control {2nd red arrow}.
🎬 Video
🟡#Gogolevka, reportedly has been taken by Russian troops {4th black arrow}.
🟡#Oleshnya remains AFU controlled.
🟡 In #Guyevo, according to unconfirmed reports, the RFAF control the northern part. Fierce fighting continues.
🟡#Gornal remains under save AFU control.
🔴In #KrasnayaYaruga Sector, the battle for #Popovka and #Demidovka continued, so far without tangible success for the AFU {5th/6th black arrow}.
🟡 At #Grafovka, lull.
🟡 At #Prilesye as well.
🗺 All on Map 1
🔴 In #Kharkov Direction, positional battles and aviation operations in the areas of #Liptsy, Volchansk and strikes at AFU rear supply routes.
🔴#Svatovo Front:
🔴 In #Kupyansk and #Borovaya Sector, ongoing battles without significant changes.
🔴In #Liman Sector, Russian troops have advanced towards #Katerinovka and #Novoye.
🔴In #Seversk Sector, fighting at #Belogorovka (#LPR) and #Verkhnekamenskoye is ongoing.
🔴#ChasovYar Direction:
🔴In #ChasovYar and #Toretsk Sectors, the fighting continued, without major changes.
🔴#Pokrovsk Direction:
🔴 On the right Flank, far to the east, battles are taking place in the area of #Panteleymonovka. Further west for #Tarasovka and the territory to its west.
🔴 South of the City, the situation remains dynamic.
🟡 In #Peschanoye, Russian troops advanced reportedly in the western and central village parts {according to the map the AFU lost control of its (black added) boundaries}.
🗺 Map 2
🟡 In #Kotlino, the AFU entered (confirmed), and reportedly seized nearly all of the settlement's boundaries.
🗺 Map 3
🔴 On the left Flank, the area of #Udachnoye is sunk in the fog of war.
🟡 In #Uspenovka, Russian troops are reportedly clearing the village and have advanced southwest of it into...
🟡#Novoaleksandrovka, the fighting for which has begun. Further south...
🟡 On #Preobrazhenka's approaches, the fighting continues, as well as towards #Troitskoye and #Bogdanovka.
🔴#Komar Direction:
🔴In #Konstantinopol Sector, the same named village is in the fog of war.
🟡 In #Razliv, to the southwest, the RFAF have reportedly entered the village.
🔴 In #Komar Sector, Russian assault groups broke reportedly through north of #Dneproenergiya and attack the eastern part of #Vesyoloye. The village is also under assault from the south.
🟡 In #Volnoye Pole, Russian forces lost their positions in the centre, but consolidated in the eastern village part.
🔴#Zaporozhye Direction:
🔴In #Orekhov Section, fighting continues in the#MalayaTokmachka - #Rabotino area. The main battles are taking place further west:
🟡 In #Shcherbaki, the RFAF have advanced into the village's centre. The AFU counterattacks.
🟡#MalyeShcherbakito the west, is still not completely RFAF controlled.
🟡 In #Stepovoye, further west, fighting continues with varying success.
🟡 In #Lobkovoye as well.
🟡#Pyatikhatki is RFAF controlled.
🔴 In #Kherson Direction, fights in the island zone.
💥#OldRussia:
🔵 In #Belgorod Region, the villages of #Belyanka, #Nechayevka, #Tishanka, #Shakhovka, #Smorodino and #Kukuyevka came under AFU fire.
💥#RestUkraine:
🔵 The RFAF struck objects in #Kiev, #Odessa, #Dnepropetrovsk, #Kharkov, #Khmelnitsky, #Nikolayev, #Cherkassy, and Poltava regions.
🎞 Video Source
🗺 Maps @olegtsarov; @petrenko_iHS
📋 Sources: CC; Tsarov; ⚡️2M;
🇺🇦Fiend;😼Kotenok
🕰As of 28 Mar 2025; 06:37 GMT+3;📃27 Mar
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🇺🇦On Ukraine Observer you will find your daily independent Ukraine War Battle Update