Plus Messenger FAQ

To start a Voice Chat in a group, please do the following: 0. Make sure your app is updated to 7.3 or higher. Click here for instructions on updating. 1. Open group profile (open group, then tap on its name or picture). 2. Tap on the three dots button in the top right corner of the screen. (See Picture 1) 3. Tap on "Start Voice chat" item in menu. (See Picture 2) Please note! Only group owner or admins with Manage Voice Chats permission are allowed to start a voice chat in group. Read more details about voice chats in official Telegram blog.

PRIVACY SETTINGS Privacy settings of your Telegram account are available here: App menu » Settings » Privacy and Security. Here is what you can tune: 1. Blocked users. Here is a list of users and bots you have blocked. Blocked users are still able to send messages to you, but you do not receive those messages (and they do not see double tick). They also do not see your profile picture/video and last seen time. 2. Phone Number. Who can see phone number of your account. 3. Last Seen & Online. Who can see last time you were online and your current online status. See details in official Telegram FAQ. 4. Profile Photos. Who can see your profile photo (or video). 5. Forwarded Messages. Who can open your profile by tapping on header of your forwarded message. 6. Calls. Who can call you via Telegram (both voice and video calls). 7. Groups. Who can add you to groups and channels. Please also note 1. When you set who can or can't see or do something with your account data you can add not only particular account there, but also groups. 2. You can't avoid receiving private messages from strangers. But if you receive messages from strangers often enough then Telegram servers enable "Archive and Mute" feature for your account. Once the feature is enabled you can see it on your Privacy and Security screen (just under Active Sessions).

APP DOES NOT CLEAN CACHE TO ZERO SIZE Official Telegram app has bug in 7.2 version: when you clean cache app says cache is cleaned, but user data can still take much space on device (sometimes few gigabytes). Plus Messenger is based on official Telegram app source code, so Plus v7.2.x.x has this bug too. There is no way to clean user data to zero (or close to zero) in Plus Messenger v7.2.x.x. Please wait for new official app version (stable, not beta!). We hope this bug is fixed there.

As of Plus 7.0, video calls have been added to the app. To use video calls, navigate to the other person’s profile. Then click the video call icon, to the left of the call icon. Notes: • Both you and the person you’re trying to video call need to be on 7.0 or above. • If you do not see the video call icon, make sure the other person accepts calls from you and has updated their app. • Any issues with video quality, lag, etc. will have nothing to do with Plus. You will need to contact Telegram Support if you want to report any problems with video calls. Update the app: click here

ARCHIVE Archive is a separated place where you can move chats which you do not want to see in main chat list. Howto open Archive? Way №1 1. Switch to "All" cloud folder. 2. Swipe it to the top. 3. Swipe it down one more time: Archive will appear on the top of the screen. Please note! Turn on P1.26 Show 'Archive chats' in any tab to be able to open Archive from any tab. Way №2 1. Open app menu and tap on "Archive" item. If there is no "Archive" item in app menu, add it there by tuning P5.4 Show menu options. How to move chat from main list to Archive? 1. Open chat list. 2. Tap and hold chat. Wait until it is marked. 3. If you need to move few chats, tap on each of them. 4. Tap on box button on the top of the screen. How to move chat fromArchive to main list? 1. Enter Archive. 2. Mark all chats you want to move. 3. Press box button on the top of the screen. Archive chat is displaying in main chat list. Why? It's because of folder settings. Read point 3 from here: https://t.me/plusmsgrfaq/20. Sometimes chat comes back itself. It happens when 1. Notifications in chat (of any type: private, group or channel) are on and new message appears in the chat. 2. Group notifications are off and user X mentions you in this group and notifications in private chat with user X are on. Any settings? 1. P1.26 Show 'Archived chats' in any tab. Turn on to be able to open Archive from any tab. 2. P1.32 Archive chat by swiping to the left. 3. P1.34 Remove 'Archived chats' from list. If on, then Archive won't appear on the top of the list. Use app menu to enter Archive. If no "Archive" in app menu, add it there by tuning P5.4 Show menu options. 4. Long tap on Archive on the top of the screen to be able to 👉 Mark all archived chats as read. 👉 Pin/unpin Archive on the top of chat list.

APP CACHE Read about app cache settings and cleaning here: https://teletype.in/@plusmessenger/PlusMessengerCache

APP DOWNLOADING If you need to update Plus Messenger, use the official sources at: 1️⃣@plusmsgrupdates channel. 👍 This is recommended source: see details here. 2️⃣ Google PlayStore: https://play.google.com/store/apps/details?id=org.telegram.plus 3️⃣ APKMirror: https://www.apkmirror.com/apk/rafalense/plus-messenger (open the site, scroll down to "All versions" section, and download the first file there). 4️⃣ Huawei AppGallery: https://appgallery.huawei.com/#/app/C102568417 ❌AppCenter: not supported by Microsoft anymore 🚫 Do not install Plus Messenger from APK files if they are downloaded from any other sources! Malware can be embedded in these APK files, which can send your private data to scammers and putting you, your contacts, and your chats at risk. If you are a channel maintainer please don’t share the APK in it, instead just refer to one of the official sources above. This way the author can keep track of the number of downloads the apk has, and users can be sure of downloading a genuine & unmodified apk of Plus Messenger. ℹ️ Feel free to subscribe to official Plus Messenger channel @plusmsgr to get news about new versions.

ACCOUNTPROTECTION Telegram provides the way to see all devices/apps where your account is logged in. Such logins are called "Active sessions". "Current session" is an active session from which you look at active sessions list. You can open active sessions list in 3 different ways: 1. Settings / Devices. 2. Settings / Privacy and Security / Active sessions. 3. tg://settings/devices. On the top of the screen there is current session, on the bottom - all active sessions. If you want to stop using your account on any device/app, tap on it to terminate corresponding session. Please note: if your current session started less than 24 hours ago, you can't terminate any sessions from current one. Wait for 24 hours since current session started. You can also protect your account by setting two-step verification password. More details are on official Telegram website: https://telegram.org/blog/sessions-and-2-step-verification.

Plus Messenger provides quick access to some settingsby internal URLs. Here is the list: Official Telegram Support • tg://settings/faq: official Telegram FAQ • tg://settings/tgsupport: official Telegram support service Privacy and Security • tg://settings/privacy: common Privacy and Security settings • tg://settings/lastseen: last seen settings • tg://settings/devices: manage a list of devices where current account is logged in Data and Storage • tg://settings/storage: cache settings and cleaning • tg://settings/data: auto downloading / playing Folders • tg://settings/folders: folders settings • tg://settings/managetabs: tabs in forwarding dialog Translation • tg://settings/translatelang: change translation language (p3.38) Other • tg://settings/proxy: proxy settings • tg://settings/notifications: notifications • tg://settings/themes: chats settings • tg://settings/change_number: change current account phone number deprecated: please use official Telegram app to change phone number of your account • http://t.me/plusmods/keep-alive: Keep-Alive service Theming https://t.me/thememods/0.0: Theming options (App menu > Theming) Advancedfeatures: • tg://settings/plusdetails (or just tg://plusdetails): send Plus details • tg://debugmenu: debug menu

FOLDERS Plus Messenger supports‌ Telegram folders. Here are some important notes about folders. 1. Folders settings are available here: App menu » Settings » Chat Folders. 2. Plus Messenger supports both Local folders (you know them as tabs) and Cloud folders. Cloud folders are synchronizing among all your devices and apps. Local folders are displayed only in Plus Messenger where you've added them. There is "Local folder" label near each local folder. Cloud folders do not have such label. Recommended folders are displayed on the top of folders settings screen. Plus can recommend both local and cloud folders. Added folders are displayed in the bottom of this screen. Also both local and cloud folders. To add new cloud folder please tap "Create New Folder" button in the bottom or "Add" button near recommended cloud folder. To add local folder tap "Add" near corresponding local folder. 💡 We recommend using cloud folders, not local. They are stored on Telegram servers so you will not lose them on app bug or reinstalling. 3. If you send some chat to Archive and it does not disappear from folder then check that folder settings: archived chats are probably not added to its "Excluded Chats": - Go to App menu » Settings » Chat Folders - Tap on needed folder - Check "Excluded chats' partition. If there are no "Archived" then tap on "Exclude" button and then on "Archived". 4. If you add cloud folders but they are still not displayed then check if mods Hide tabs/folders and Hide cloud folders are OFF. 5. See more detailed article about folders here: https://teletype.in/@plusmessenger/PlusFoldersEn

If you are experiencing connection issues (can not connect, slow speeds, etc.) with Plus Messenger, this can be due to a number of factors. These can be but are not limited to: extreme load on Telegram’s servers, ISP throttling Telegram, ISP blocking Telegram’s servers, bad network connection, network overloaded (too many people using network at once), Telegram throttling speeds for your connection, your device is slow, etc. If your ISP is throttling/blocking Telegram, then you can use a proxy to bypass the restriction. If it is your connection that has issues, we can’t assist. Use a different network and try again. To check if there is some issue with Telegram DataCenters you can look at this channel. If some of those gifs doesn't load it might mean there is an issue with the connection to that DataCenter. ⚠️ Please note: internet speed does not matter. You can have a 1 Gbps connection, but if your ISP throttles Telegram to 1 Kbps this is the limit for Telegram communications. Keep in mind, Plus Messenger is simply a Telegram client. You are connecting to Telegram’s servers when you use Plus Messenger. Therefore, connection issues are between you, your ISP, and Telegram themselves.

There are a lot of proxy servers, which can help your telegram app to connect to telegram servers. Telegram channels: Proxy list from @tginfo channel @proxyme @MTProtoProxies @MTProxies Telegram bots: @vamtlgrm_bot @mtpro_xyz_bot @marfabot You can tune proxy servers settings in your app by link tg://settings/proxy