Plus Messenger FAQ

BETA TESTING Plus users are advised to remain on stable version. Beta versions should be for testing purposes only. ⚠️Do not install beta versions if you do not wish to encounter bugs! Beta versions may be unreliable, crash, or behave unpredictably. The only "solution" offered to beta users is: wait for update or uninstall beta version! So be prepared before even thinking about installing beta versions. This is especially relevant for users of virtual number accounts, who may be left unable to login after reinstalling stable version. ⬇️Information for beta testers⬇️ If you'd like to live on the bleeding edge (and realize that things could potentially break) you can get our beta version from @plusmsgrupdates channel: look for posts with #beta@plusmsgrupdates hashtag. Make sure to read bugreporting guide before sending any bugreports. ❓ How do I know if I use beta? Look at last digit of your build number (in brackets) and read https://t.me/PlusMessengerUpdates/12.

ARCHIVE AND MUTE Official Telegram app for Android provides "Archive and Mute" feature. So Plus Messenger provides it too. What is this? If it is ON then new chats, groups and channels from non-contacts are automatically 1. Muted. 2. Moved to Archive. Important note! This feature is available not for all users. It is Telegram platform who decides if your account gets enough chats from non-contacts to be given this feature. Or you can buy Telegram Premium: it is available for all Premium users. How to enable this? If the feature is enabled for your account then you see "New chats from unknown users" partition on your Privacy and Security settings screen. Turn on "Archive and Mute" switcher to enable the feature. If you do not see this mod then Telegram platform does not give this feature for your account. Subscribers of Telegram Premium have access to this feature as part of their subscription perks.

BLUR IN CHATS What is this? Blur in chats is a feature of Telegram app v8.6 and newer. It makes chats titles transparent when user applies night theme. How to enable it? Turn on Plus settings > Messages > Enable blur in chats Any settings? Tap on any chat title to tune transparency. Unfortunately there is no way to reset blur settings to default values. What else? Official Telegram app displays "Blur in chats" mod in Settings > Chat settings only when device is considered smart (quick) enough. But Plus Messenger provides this feature for any device. Use it on your own risk!

@plusmsgrupdates IS THE MOST RECOMMENDED SOURCE for downloading Plus Messenger On this channel you can download direct version of app. Why is direct version better? 1. Direct version provides the way to bypass files access issue. Here is the instruction: https://t.me/plusmsgrfaq/39. 2. Direct version has some more settings which are not available in Google Play Market version. 3. Direct version has no some (but not all!) copyright restrictions which are in Google Play Market version. In fact direct version of Plus Messenger is similar to direct version (https://telegram.org/android) of official Telegram app. 4. Direct version checks for updates itself. You do not need to check them manually: app displays notification when new version is released. Of course if you did not turn those notifications off by https://t.me/plusmods/updateAppMethod. 5. New versions are released more quickly on @plusmsgrupdates channel than in Google Play Market: read https://t.me/plusmsgrfaq/38 for details. 6. You can buy Telegram Premium only by Direct version of Plus Messenger. Use @premiumbot for this. 7. Sometimes Google Play version does not display "My stars" item in Settings. Direct version always displays this item. 8. This version does not display AppGallery ads, as Huawei version does. But Direct version can conflict with Google Play Market for updates. Read details in section "Google Play Market conflict". What to download? Stable versions build number ends with "1" digit. Beta version build number ends with 8 digit. Do not download it if you do not want to be beta-tester: https://t.me/plusmsgrfaq/45.

PLUS MESSENGER FILES ACCESS ISSUES Plus Messenger since version v8.2.3.0 has files access issue: see details in this article. You can fix files access issue by following these steps: 1. Download direct version of app. 2. Give full access to files for Plus Messenger: tg://settings/externalstorage 3. Set separate (from cache folder) folder for media storage: Use External Main Folder Please note! If you use 1. Android 11 or newer and 2. Google Play Market version of Plus or direct version with Use External Main Folder set to OFF , then your Android native file explorer probably won't let you see Android\data\org.telegram.plus folder due to Android security restrictions. Try another file explorer to observe this folder. Usually EZ Explorer works.

Google Play Market version can be outdated Google Play Market staff needs some time to approve every app version which was released by Plus Messenger developer. Sometimes it takes quite long time: days or even weeks. So if Google Play Market does not show "Update" button then it does not guarantee your version is last one. You can get lastest version on @plusmsgrupdates channel. Please note: direct version can check for updates itself so you do not need to check for its updates in future: it will display popup notification about new updates (check https://t.me/plusmods/updateAppMethod mod).

Telegram 8.3 provides CONTENT PROTECTION feature. Some details are available in official Telegram blog here. What is it? Now group/channel owner can protect content of his group/channel by restricting some actions for all group members or channel subscribers. What can be restricted? 1. Group (or channel) owner is the only one who can protect content. Admins can not. 2. Group owner can restrict the following actions: • forwarding messages; • saving messages to "Favorite"; • saving media to device. 3. Group owner can restrict only all of these actions, not some of them. 4. Group owner can restrict there actions only for all group members / channel subscribers together (including all admins regardless their permissions), not for some of them. 5. Group owner can restrict these actions only for all group messages, not for some of them. If the message was sent before group was protected then that messages can not be forwarded/saved too. How to protect my content? 1. Open group. 2. Tap on group title - pencil icon - "Group type" 3. Turn on "Restrict saving content" switcher at the bottom of the screen. Does Plus Messenger have any specialties? Plus Messenger 8.3.1 allows saving content from protected groups/channels to "Favorite". But not forwarding or saving media to device. Why can not I open a group or a channel? If you get the message "Group administrator has restricted content from the group. Update your app to open the chat" then 1. Group or channel is protected by its owner. 2. You use outdated app version. You need to install 8.3 (or newer) version of your app: read details below. How to get Plus Messenger 8.3? Read here: https://t.me/plusmsgrfaq/23 Any ways to copy/forward content of protected groups/channels? No. It breaks Telegram Terms of Service.

Telegram 8.3 provides Anonymous posting in groups feature. Some details are available in official Telegram blog here. What is this? Any group member which has purchased Premium can send messages signed not by his own Telegram name but by any of his channels (so they are called anonymous). If all conditions are met: What are conditions? You can send in group A messages signed by channel B name if all conditions are met together: 1. You use Telegram app or Plus Messenger app 8.3.0 or newer. 2. Group A is publicor group A is linked to any channel as discussion group. 3. You are the owner of channel B. 4. B is public channel. 5. "Hide sender selector" mod is off. 6. Your channels are not banned in particular group (see details further). 7. You are Premium Telegram user. How to send anonymous message? 1. Open group A. 2. Tap on your avatar on the left of input field. 3. Choose one of your channels. 4. Type the message and send id. Can I restrict sending messages signed by channels in my group? Telegram platform does not provide any way to restrict this for all group members at once. But you can restrict this to particular member if he has already send at least one message from one of his channels. Do the following: 1. Tap near that message. 2. Tap on "Delete". 3. Tap on "Ban user". Now that member is not able to send messages signed by his channels in this group. He will see icon for choosing one of his channels until he restarts app. After app restarting icon will not be displayed. Please note: you won't know which member was that. How to remove my avatar from input field? App menu - Plus Settings - Messages - Hide sender selector.

BUGREPORTS When to send bugreport? Only if following conditions are met: 1) Bug must be in latest version of Plus. See @PlusMessengerUpdates to know which version is latest. See tg://settings/plusdetails to know what is your current version. If your Plus version is not latest, please update your Plus and see if bug is fixed in latest version. 2) Latest version of Telegram app must not be newer than Plus. See @TGUpdatesChecker to know latest version of Telegram app. See @PlusMessengerUpdates to know latest version of Plus. If latest Telegram version is newer than Plus, please do not send bug report. Wait for Plus to update to the same version as Telegram app. 3) Bug must not be in official Telegram app. You can try Telegram app to compare before reporting bug to us. If you find your bug in Telegram app, please report it to Telegram Bugs platform. You can look in bugs.telegram.org , similar reports to your bug might already exist. What is a bugreport? A bugreport is ONE message that includes ALL the following information: • Actions: what you do before bug appears. • Expected results: what you expect to get after actions. • Actual results: what you actually get in app. • Attach images or video if you suppose they can help developer to understand what the bug is. • Click tg://settings/plusdetails and copy-paste into the bugreport. • #bug hashtag. Please note: • 1 bugreport = 1 message. If any information is missing, please edit your message to add it. • See example of correct bugreport here: https://teletype.in/@plusmessenger/BugReportExample Where to send bugreport? To @plusmsgrchat group, please.

DATABASE OPTIMIZATION Telegram app v8.0.1.0 has database optimization feature. What should Plus Messenger users know about database optimization? 1. Telegram developers had to implement it to make Telegram platform able to accept new users and to provide new groups/channels creating. Read details here: https://t.me/durov/167 2. Database optimization is not Plus Messenger feature, it is Telegram basic feature. 3. Database optimization starts automatically at first run of Plus Messenger app v8.0.1.0 or newer. 4. You can not use app until database optimization is finished. 5. There is no way to show you estimated time of database optimization. 6. It depends on your local database size and device speed. 7. If you minimize Plus Messenger app during database optimization and start official app then optimization may stuck or may be finished improperly. This happens if Plus Messenger cache is stored in the same folder as Telegram app. What to do if database optimization continues more than 30 minutes? 1. Relogin to your account • Log out of your account (App menu - Settings - three dots button in top right corner - Log out). • Log in back. 2. If it did not work then reinstall Plus Messenger app: • Delete Plus Messenger from your device. • Download last version of Plus Messenger and install it. • Log into all your accounts again.

GROUP READ RECEIPTS Telegram v8.1.1.0 (and newer) provides group read receipts feature. Do the following to see who has seen your message: 1. Tap on a message. 2. Tap on a first item in menu which appears (see. screenshot). ⚠️ Please note the following: 1. You can see who has seen message only if it was sent to group and if that group is tiny enough. Reportedly group should have less than 100 members. 2. You can see who has seen message only for your messages (sent by you). 3. Readers list is stored only for 7 days.

MY APP WORKS IMPROPERLY. WHAT SHOULD I DO? If your app works improperly, do the following (and check after each step if app behavior was fixed): 0. Restart your device. Really: it solves most of unexplainable bugs. 1. Check if you use last version of app. • See last message on @plusmsgr channel to know which version is the last. • Tap here to see which is the version and build number of your app. • If your version is not the last one then update your app. 2. Check if you use stable version or beta one. • Tap here to see your build number (4 or 5 digits inside of brackets, e.g. 17430). • If last digit of build number is 0️⃣ or 1️⃣ (for example 17430 or 17431) then it is stable. • Otherwise (for example 17459) it is beta. If you use beta please do not complain: you have agreed to deal with buggy version when installed beta. 3. Clean chats cache. • Tap on "Reset chats". Do not be afraid to lose any data: all messages are stored on Telegram servers even after this action, it clears just chats cache. 4. Clean app cache and local database. • See details here. • Please note that Plus Messenger deletes all downloaded media from your device while cleaning the cache. If you need to keep some of them then feel free do save them to Download folder of your device before cache cleaning: tap near image to save image and use three dots button near video to save video. 5. Relogin to your account • Log out of your account (Settings > three dots button in top right corner > Log out). • Log in back. 6. If nothing helped then you can try to reinstall app. • Delete Plus Messenger from your device. • Download and install it back (links are here). ⚠️Attention! You will have to login into all your account after app reinstalling! Make sure you have all SIM cards with all accounts numbers (or have another sessions of your accounts on any other devices) and remember all 2 step verification passwords. 7. Files downloading issues If Plus Messenger downloads files too slow (slower than before) then check this: • Too old and slow device. • Cache oversize: https://t.me/plusmsgrfaq/24 • Slow connection to Telegram servers: https://t.me/plusmsgrfaq/19